Shipping & Returns
Terms and Conditions of Shipping
Worldwide shipping is carried out by UPS (except in Russia and Ukraine where EMS will be entrusted): each shipment is accompanied by an official invoice declaring the value of the individual goods. All items of expenditure, including any customs duties or taxes of import, shall be charged to the Buyer. Shipping costs and any ancillary charges not included in the purchase price are indicated on the website and are calculated in the purchase procedure prior to the purchase itself.
If the addressee is absent, the address, telephone number provided is incorrect or incomplete or if the parcel is rejected, the costs for returning to Manuba will be charged to the Buyer and will include both the shipping costs and any possible customs duties.
Returns and Changes
The Buyer may return the items as long as they are perfectly integrative and unused / worn within 14 (fourteen) working days from the day of receipt of the goods to obtain:
a) store credit;
b) refund of the price paid.
These options are in any case subordinate to the control of the integrity of the returned goods.
To this end, the items must be returned as they were received with the original packaging that should not be damaged, with the original labels and wrappers and other original accessories.
Manuba reserves the right to refuse unauthorized or non-conforming returns.
We do not accept returns or exchanges for the items on sale.
a) Store Credit;
Store credit can only be obtained after written approval of Manuba and has a value equal to the price of the asset at the time of purchase. Store credit is valid for 12 months from the acceptance of Manuba .
Refund will be made after the positive control of the integrity of the returned merchandise. The refunded amount will be in the same currency as the purchase and any differences due to the fluctuation of the exchange will not be redeemed and therefore are not charged by Manuba.
As soon as the purchase is completed, the delivery times will be as follows:
Italy and Europe: 5-6 working days
USA and Canada: 8-9 working days
Other countries: 10-11 working days
Russia and Ukraine: 10-15 working days
Our courier retrieves parcels Monday through Friday, excluding public holidays.
Declination of responsibility
For express and aware acceptance of the Buyer, Manuba is not liable for non-performance of the contract in case of force majeure and / or for issues due to unforeseeable circumstances, as well as in the event of any of the following cases:
– failure to deliver the goods purchased and / or delays in delivery of the goods due to customs controls;
– failure to deliver the goods purchased and / or any delivery delays attributable to the carrier and / or third parties;
– disruptions or malfunctions related to the use of the Internet;
– any fraudulent or illicit use that can be made by third parties in relationship to the use of credit cards, checks and other means of payment, during the purchase;
– any incorrect and / or improper use of the products by Buyer.
It should be noted that any products’ discrepancy linked to the characteristics of the raw materials and the production processes are an indication of the quality of the products and can not be considered defects.
Declination of responsibility
Direct communications to Manuba and any complaints will be deemed valid only if sent to the following address:
tel. +39 338 232 2413
tel. +39 333 457 2619